Return & Refund Policy | Woomi Kerala Spices, Dry Fruits & Perfumes

Woomi Return Policy

At Woomi, we care about your satisfaction and strive to deliver only the best Kerala spices, premium dry fruits and nuts. If your order does not arrive as expected, we’re here to help.

1. Damaged, Defective, or Wrong Item

  • If you receive a damaged, defective, or incorrect product, you must report it within 2 days of delivery.

  • Unboxing Video Required: Please record a clear unboxing video from the moment you open the sealed package. This is mandatory for any return or replacement request.

  • Send the video and order details to us via:

2. Resolution Options

After verification, we will provide one of the following:

  • Replacement: A new product will be dispatched (subject to stock availability).

  • Refund: A full refund will be issued within 2–3 working days to your original payment method.

3. Important Notes

  • Returns are accepted only for damaged, defective, or wrong items.

  • Due to the nature of our products (spices, dry fruits, and perfumes), we cannot accept returns for reasons like taste, fragrance preference, or opened/used items.

  • Please ensure the original packaging is retained until your issue is resolved.

4. Contact Us

For any return-related queries, please reach out to us:
📞 WhatsApp: +91-7736254568
📧 Email: sales@woomi.com

✅ With Woomi, you can always shop with confidence.